R&D Quality Risk Management

Context and objectives

• In a context of products complexification and higher exposure of products to international markets, the Head of Research & Innovation of a world wide leader wish to reduce quality problems and better master quality risks management

Perimeter

• World wide Research & Innovation Teams

Approach

• Diagnosis based on R&I organization & processes analyses & experience feedback workshops following quality incidents  
• Design of an improvement roadmap based on different levers:
  • Risk management across the organization
  • Systematic Risk Analysis on every new complex innovation and development projects
  • Scientific approach  
  • New R&D Quality organization 
  • Managers customized training program for « Design Risk Management » 
  • Quality incident management and experience feedback process & tools

Results

• Drop of  the number of R&D quality incidents (Divide by 3 in one year) 
• New R&D quality organization & processes
• New Quality & risk management training program for managers