Worldwide Supply Chain and Manufacturing ERP Deployment

Context and objectives

• A renowned player in the cosmetics sector deploys an ERP-MES type Information System in its factories and logistics centers all over the world
• The first deployments face very great difficulties:
  • Performance drops and service disruption for the business 
  • Deployment times extended by several months
  • Many resistance to change or even rejection of the solution by users
• CIO & COO wish to secure, accelerate and make profitable these deployments

Perimeter

• 10 international sites with 250 to 600 employees (France, Spain, Brazil, Mexico, Poland, Russia, …)

Approach

• Designing of Mob & Com strategy and change management action plan 
• Assessing Change management dynamic 
• Coaching of ManCom and project team leaders 

Results

• Sucess of the deployment on each site meeting deadlines 
• Performance improvement linked to the deployment (schedule adherence, OEE,…)
• Ownership of the solution and employee satisfaction: between 95% and 98% of positive opinion 2 months after GoLive