Boosting the rise of a new worldwide Purchasing organization and European program

Context and objectives

A major FMCG company is deploying a new Worldwide Indirect Purchasing organization (using BPO leverage) and is implementing an Indirect Purchasing Performance Program across Europe.
Facing strong internal change resistances, the Indirect Purchasing Corporate Director wish to adapt the change management strategy to better support this transformation

Change management Diagnosis to assess the image and the positioning of the indirect purchasing department
Design and implementation of a change management improvement plan (including Com & Mob plan, Stakeholders Relation Management strategies, change curve, …)

In 2 years: from 35% to 70% satisfaction & confidence from main stakeholders
Over delivery of the European program: +40% of expected savings vs budget
External recognition » (“Decision Achats“) – Special awards « BPO and Change Management as a booster of purchasing performance »